American Home Shield
| Company type | Division |
|---|---|
| Industry | Home warranty |
| Founded | 1971 |
| Headquarters | Memphis , United States |
Area served | United States (49 states and District of Columbia) |
Key people | Bill Cobb (CEO) |
| Products | Home warranty contracts (ShieldSilver, ShieldGold, ShieldPlatinum) |
Number of employees | 2000 |
| Parent | Frontdoor, Inc. |
American Home Shield Corporation stands as a prominent home warranty provider in the United States, with its main office situated in Memphis, Tennessee. Established in 1971, it delivers home warranty contracts nationwide, covering essential home systems and appliances. Operating as a division of Frontdoor Inc., the firm employs around 2,000 staff members and is currently managed by CEO Bill Cobb.
The company's core approach centers on offering extensive home warranty solutions designed to shield homeowners from expensive repair costs. This strategy has secured its substantial presence and competitive position within the home warranty sector. Through effective leadership and a diverse range of products, American Home Shield has become a major industry participant with notable influence and consistent expansion across the country.
Overview
Since its inception in 1971, American Home Shield functioned as an independent entity until its purchase by ServiceMaster in 1989. It later became part of Frontdoor, Inc., a publicly listed company on NASDAQ (symbol: FTDR), following a spin-off in 2018. The company serves more than 2 million clients throughout 49 states plus the District of Columbia, ranking among the largest home warranty providers in the nation. Its network includes partnerships with over 16,000 independent contractors and 60,000 technicians across the United States. The corporate headquarters remains located in Memphis, Tennessee.
History
In 2019, Frontdoor expanded its technological capabilities by acquiring Streem, Inc., a company specializing in augmented reality, computer vision, and machine learning to support virtual diagnostics and parts evaluation for home service professionals before onsite visits. American Home Shield incorporated Streem’s innovations into its service lineup within selected regions. The following year, Frontdoor introduced American Home Shield ProConnect, an on-demand home maintenance service now operating in 37 markets.
Headquarters
The main corporate office for American Home Shield is based in downtown Memphis, Tennessee. In response to the COVID-19 pandemic in the United States, the organization transitioned to a virtual working model in March 2020 and announced a permanent virtual-first approach by mid-2021. Its customer service functions are managed through international outsourcing arrangements.
Products
In 2021, American Home Shield launched three distinct home warranty packages:
- ShieldSilver – provides coverage for 14 key home systems.
- ShieldGold – extends protection to include those same 14 systems plus nine kitchen and laundry appliances.
- ShieldPlatinum – offers comprehensive protection encompassing 14 home systems, nine appliances, roof leak repairs, unlimited HVAC refrigerant supply, annual HVAC tune-ups, as well as coverage for Modifications, Code Requirements, and Permits.
The product range expanded further in 2022 with three additional warranty options specifically designed for buyers and sellers engaged in real estate transactions.