Amwell (company)

American Well Corporation

Company type	Public
Industry	Telehealth, Health information technology, Healthcare software
Founded	2006
Founder	Ido Schoenberg, Roy Schoenberg
Headquarters	Boston , United States
Area served	United States (all 50 states), Israel (Meuhedet partnership)
Key people	Ido Schoenberg (CEO), Roy Schoenberg (Co-founder)
Products	Telehealth platform, SDKs, APIs, telemedicine software, cardiometabolic program
Number of employees	800
Website	amwell.com

American Well Corporation, known commercially as Amwell, is a telehealth enterprise based in Boston, Massachusetts. It facilitates secure video connections between patients and healthcare providers and offers its platform on a subscription basis to medical organizations, enabling virtual consultations. Amwell’s proprietary software development kits, APIs, and system integrations empower clients to seamlessly incorporate telemedicine into their existing clinical and patient management systems.

With a workforce of approximately 800 employees, the company has secured over $500 million in funding from investors such as Anthem, Philips, Allianz, and Teva Pharmaceuticals. Amwell operates across all 50 states in the U.S., collaborating with 55 health insurance plans that cover upwards of 80 million individuals. It also partners with 240 leading health systems, representing more than 2,000 hospitals nationwide. In 2020, the platform supported a network exceeding 40,000 healthcare providers.

The company transitioned its brand identity from American Well to Amwell on March 9, 2020. In March 2023, it broadened its offerings by introducing a cardiometabolic program through a collaboration with DarioHealth, focusing on managing chronic illnesses such as diabetes, hypertension, and weight control.

Founders

Amwell was established in 2006 by brothers Drs. Ido and Roy Schoenberg. Raised near Jerusalem, both completed medical education in Israel; Roy served as a military physician while Ido fulfilled his military duties prior to medical school.

In 1996, Ido and his wife Phyllis Gotlib launched the medical software company iMDsoft. Subsequently, Roy founded CareKey, a healthcare management software enterprise, appointing Ido as its CEO. After selling CareKey to TriZetto Group in 2005, the brothers founded Amwell and set up its headquarters in Boston.

Their combined expertise in healthcare technology and administration significantly influenced Amwell’s strategic direction, aiding its expansion and establishing its prominence within the telehealth sector.

Services and business model

Amwell offers round-the-clock telehealth access to licensed medical professionals and markets its platform via subscription to healthcare organizations. This allows providers to offer online medical services and integrate white-labeled telehealth solutions into their existing patient and member services.

The platform supports comprehensive care delivery across various levels—from primary care and urgent care to specialized high-acuity consultations and telepsychiatry. It is designed for full integration with client portals and provider workflows, enabling telehealth sessions directly from native Electronic Health Records (EHRs) with smooth integration of payer eligibility verification and claims processing systems.

Users can access services through mobile devices, web browsers, phone calls, proprietary kiosks, and carts that facilitate multi-party video calls, phone communication, or secure messaging. The Amwell Medical Group operates as a physician-owned practice nationwide that exclusively delivers telehealth services on Amwell’s platform.

The Amwell application provides direct-to-consumer telemedicine by connecting patients with doctors via secure video without requiring appointments. By 2014, it had exceeded one million downloads and was acknowledged by App Annie as the leading telehealth app. In 2015, Amwell received the first accreditation from the American Telemedicine Association for online patient consultations.

On a global scale, Amwell collaborates with Meuhedet—Israel’s third-largest health maintenance organization—utilizing the Amwell Platform to extend its international reach.

Funding and acquisitions

• In 2009, Amwell secured $10 million during its Series A financing round from undisclosed backers.
• By 2012, the company's cumulative funding had reached $37 million.
• The year 2014 saw Amwell obtain $81 million in a Series C round, which was initially targeted at $25 million but ultimately exceeded expectations. This was succeeded by a $5 million venture round in August 2015.
• In June 2018, Amwell raised $291 million, followed by an additional $75 million later that year after forming a strategic alliance with Royal Philips.
• Also in 2018, Amwell expanded its service offerings by acquiring Avizia, an acute care provider, to strengthen its hospital physician connectivity and diversify its business model.
• The acquisition of Aligned Telehealth in 2019 broadened Amwell’s telepsychiatry capabilities.
• In March 2020, the company rebranded from American Well to Amwell.
• Responding to the surge in telehealth demand during the COVID-19 crisis, Amwell raised $194 million in May 2020.
• Shortly thereafter, the firm confidentially submitted documents for an initial public offering and formally filed in August 2020, bolstered by a concurrent private placement of $100 million from Google.
• In August 2021, Amwell further consolidated its market presence by acquiring behavioral health provider SilverCloud and chatbot technology company Conversa for a combined total of $320 million.

Partnerships

• Apple: Amwell played a key role in supporting Stanford University’s Apple Heart Study, published in the New England Journal of Medicine. This extensive screening initiative involved over 400,000 Apple Watch users sharing heart rate metrics to identify atrial fibrillation, with physicians from Amwell Medical Group providing follow-up care and emergency referrals as necessary.
• Cleveland Clinic: Together, Amwell and Cleveland Clinic established a joint venture that connects patients and local healthcare providers with Cleveland Clinic specialists both within the United States and internationally.
• Cisco: Collaborated with Amwell to convert televisions into virtual medical offices, thereby improving remote access to healthcare services.
• Cerner and Epic: These strategic alliances allow Amwell’s telehealth solutions to be integrated directly into major electronic health record (EHR) platforms, facilitating seamless incorporation of virtual care into clinical workflows.
• Google Cloud: Partnered with Amwell to enhance virtual healthcare access and optimize patient and clinician experiences through advanced cloud technologies.
• Philips: Worked jointly with Amwell to create a telehealth sleep program aimed at remote diagnosis and treatment of prevalent sleep disorders, embedding Amwell’s technology within Philips’ digital health ecosystem.
• TytoCare: This collaboration with the Israeli medical device manufacturer supports an at-home examination kit enabling patients to conduct medical assessments during primary or urgent care consultations remotely.