BillFixers
| Company type | Private |
|---|---|
| Industry | Financial services |
| Founded | July 1, 2014 in Nashville, Tennessee, United States |
| Founder | Ben Kurland, Julian Kurland |
| Headquarters | Nashville , United States |
Area served | United States |
| Products | Bill negotiation services for television, internet, phone, satellite radio, home security, propane expenses |
| Parent | Experian (since April 1, 2022) |
BillFixers is a U.S.-based firm that negotiates with television, internet, and phone service providers on behalf of both individual consumers and businesses. Launched in July 2014 by siblings Ben and Julian Kurland, the company’s primary mission is to help clients lower their recurring telecommunications expenses. Functioning as an expert as a service (ExaaS) organization, BillFixers takes on negotiation tasks that many customers find time-consuming or frustrating. By February 2020, the company had assisted more than 25,000 clients, achieving cumulative savings surpassing $5 million. In April 2022, BillFixers became part of Experian through acquisition.
History
In July 2014, brothers Ben and Julian Kurland founded BillFixers in Nashville, Tennessee. The business initially gained momentum after the Kurlands demonstrated their negotiation skills with Comcast following a widely publicized customer service episode involving technology journalist Ryan Block. Early operations involved the founders alongside their cousin Peter Zimbicki handling negotiations personally. By 2016, BillFixers had expanded its client base to over 1,200 customers and attracted media attention from outlets such as NBC Nightly News and The New York Times. The company was acquired by Experian Consumer Services on April 1, 2022.
Services
BillFixers specializes in securing discounts on television, internet, and telephone bills while also offering negotiation services for satellite radio, home security systems, and propane expenses. They report a success rate of approximately 95% with average yearly savings around $300 per client.
How it works
The company employs skilled negotiators who liaise directly with major providers including Comcast and AT&T. Customers provide their billing statements, and BillFixers applies its industry insight into promotions and exclusive offers to obtain reduced pricing. The firm operates on a contingency fee basis, earning revenue only when clients realize savings.
Reception
NBC News has praised BillFixers as an "ingenious idea," while a CNET review awarded the company a perfect satisfaction score. In 2015, USA Today nominated BillFixers for Small Business Innovator of the Year. A New York Times feature in 2016 explored the legality of their negotiation strategies and found no legal concerns. Additionally, positive endorsements have come from outlets such as My Money Blog and Debt Departure.
References