Clarabridge
| Company type | Private |
|---|---|
| Industry | Software, Customer experience management |
| Founded | 2005 in Reston, Virginia, United States |
| Fate | Acquired by Qualtrics in October 2021 |
| Headquarters | Reston , United States |
| Products | Customer experience solutions, text and speech analytics software as a service (SaaS) |
| Parent | Qualtrics (since 2021) |
Clarabridge was a software firm based in the United States, established in 2005 in Reston, Virginia. The company focused on delivering customer experience solutions through software as a service (SaaS), utilizing artificial intelligence-driven text and speech analytics. Its platform processed information from various channels including social media platforms such as Facebook and Twitter, as well as call center transcripts, emails, chat logs, and survey responses. By applying natural language processing alongside proprietary technology, Clarabridge enabled voice of the customer initiatives, customer experience management, and feedback analysis programs. In October 2021, the company was acquired by Qualtrics.
Company milestones
- October 2005: Clarabridge officially founded
- November 2008: Held inaugural Clarabridge Customer Connections User Conference (C3)
- March 2011: Opened office in London to serve EMEA region
- December 2011: Surpassed processing of one billion verbatim entries
- August 2012: Reached two billion verbatim processed milestone
- September 2012: Established Clarabridge Culture/Social Inclusion Club
- February 2013: Launched San Francisco office
- September 2013: Secured $80 million in Series D investment
- April 2014: Completed acquisition of Market Metrix
- April 2015: Acquired Engagor company
- March 2018: Founded Clara-Ladies employee resource group
- July 2018: Announced capability to support WhatsApp Business platform
- July 2020: Rolled out Intelligent Scoring feature (patent pending)
- October 2020: Introduced integration with Microsoft Dynamics 365 Customer Voice and Dynamics 365 suite
- October 2020: Formed strategic partnership with Facebook
- October 2021: Became part of Qualtrics through acquisition