ClickSoftware
| Company type | Private (formerly public) |
|---|---|
| Industry | Technology, Software |
| Predecessor | ClickService Software, IET–Intelligent Electronics |
| Founded | 1997 in Givat Shmuel, Israel |
| Founder | Moshe BenBassat |
| Fate | Acquired by Salesforce |
| Headquarters | Givat Shmuel , Israel, United States |
Area served | Worldwide |
Key people | Tom Heiser (CEO, from 2015) |
| Products | Field service management software |
| Parent | Salesforce (from 2019) |
ClickSoftware was a US-based technology firm focused on developing field service management solutions. Established in 1997 by Moshe BenBassat in Givat Shmuel, Israel, the company was initially known as ClickService Software and IET–Intelligent Electronics. It made its public market debut on the Nasdaq exchange in 2000 amid the dot-com era.
During the 2008 Beijing Olympics, ClickSoftware was responsible for organizing the efforts of numerous telecommunications technicians. The company further grew in 2014 by acquiring Xora Inc., a provider of cloud-based mobile workforce management software.
On April 30, 2015, private equity firm Francisco Partners announced its purchase of ClickSoftware for roughly $438 million in an all-cash deal. Later that year, leadership changed with Tom Heiser succeeding Paul Ilse as CEO.
Salesforce declared its acquisition of ClickSoftware on August 7, 2019, for $1.35 billion, incorporating the company’s field service management technology into its suite of offerings.
As software
In 2013, ClickSoftware enhanced its product line by integrating with the native Salesforce platform and distributing through the Salesforce AppExchange.
After being acquired by Salesforce in 2020, ClickSoftware’s solutions were merged into Salesforce Service Cloud under the "Field Service Management" product category.
The ClickSoftware platform reached its end of life with version 8.3 on December 31, 2023.