CommerceHub
| File:CommerceHub Logo.png | |
| Company type | Private |
|---|---|
| Industry | Cloud-based ecommerce fulfillment and marketing, marketplace |
| Founded | October 1997 (as Commerce Technologies, Inc.) Albany, New York, US |
| Founder | Frank Poore, Richard Jones |
| Headquarters | Latham, New York; London, England |
Area served | United States, Canada, United Kingdom |
Key people | |
| Products | Commerce Suite, Delivery Suite, Digital Marketing |
| Services | cloud-based ecommerce fulfillment and marketing for large retailers, marketplaces, consumer brands and their suppliers |
| Website | commercehub |
CommerceHub stands as a prominent commerce network offering software solutions in areas such as drop shipping, marketplace oversight, digital marketing, and delivery services. Managing over $50 billion in gross merchandise volume annually, the firm supports both online and brick and mortar retailers, distributors, and suppliers including notable names like The Home Depot, Nordstrom, Macy's, Lowe's, Adidas, Nike, Costco, QVC, Staples, and Best Buy.
Established in 1997 by logistics specialist Frank Poore alongside Richard Jones to provide e-commerce integration services, CommerceHub emerged to meet the rising demand for seamless communication between retailers and manufacturers within the shifting online retail landscape. The company developed the Universal Connection Hub—a web-based translation platform that standardizes supply chain communications across multiple formats such as EDI, XML, FTP, and web services—enabling automation of purchase orders and payment processing.
In 1998, the company introduced DropShip Master, a fulfillment management system that delivers order tracking capabilities, enhanced visibility, and automated exception notifications governed by customizable business rules. This tool became essential for managing complex drop shipping workflows at scale.
A significant capital infusion from Interactive Technology Holdings in 2000 fueled growth alongside partnerships like iQVC’s online retail division. By 2002, CommerceHub achieved profitability after securing agreements with four Top 20 retailers. By 2004, its network encompassed nearly one thousand entities handling close to one million distinct SKUs.
Following its acquisition by supply-chain firm QK Holdings in 2006, Stephen Hamlin was appointed CEO to spearhead further development. The company went public on NASDAQ in 2016 before being acquired by private equity firms GTCR and Sycamore Partners for $1.1 billion in 2018.
CommerceHub has pursued continued expansion through acquisitions including DSCO Inc. in 2020 and ChannelAdvisor in 2022. In late 2020, Insight Partners purchased a majority stake valuing the company at approximately $1.9 billion.
Based in Latham, New York with additional offices in London, CommerceHub remains dedicated to empowering major retailers and brands through cloud-based ecommerce fulfillment and marketing solutions across North America and the United Kingdom.