Conduent
| Company type | Public |
|---|---|
| Industry | Business services |
| Predecessor | Xerox Business Services |
| Founded | 2017 |
| Headquarters | Florham Park , United States |
Area served | Worldwide |
Key people | Clifford Skelton (CEO) |
| Products | Medical billing, patient assistance programs, automated fare collection technologies, electronic toll collection, Medicaid eligibility screening, prepaid card processing for government assistance programs |
Number of employees | 31000 (2021) |
| Website | www |
Conduent Inc. is a U.S.-based provider of business services, with its headquarters located in Florham Park, New Jersey. Established in 2017 following a spin-off from Xerox, the firm specializes in delivering digital solutions for both corporate and governmental clients. By 2021, Conduent's workforce exceeded 31,000 employees distributed across 22 nations.
History
On June 5, 2016, Xerox declared its intention to separate its Xerox Business Services unit into an independent entity, essentially replicating the structure of the former business services firm Affiliated Computer Services (ACS), which Xerox had acquired in 2010.
The company unveiled the name Conduent on October 6, 2016, highlighting that the brand reflects its proficiency in managing transactional interactions between organizations and their stakeholders.
Conduent became an autonomous company from Xerox on January 3, 2017. By the conclusion of the first quarter of 2017, investor Carl Icahn had acquired a 9.7% ownership interest in the business.
In February 2019, Conduent sold certain customer care agreements to Skyview Capital, which subsequently established Continuum Global Solutions LLC.
Clifford Skelton assumed the role of Chief Executive Officer in February 2020 after serving as interim CEO for seven months; he continues to serve on Conduent's Board of directors.
In May 2021, Conduent reached a settlement with the United States Department of Labor concerning allegations of hiring discrimination from 2013 to 2015 during its time as Xerox Commercial Solutions, agreeing to compensate affected minority applicants with $395,000.
On May 15, 2023, the government of Victoria awarded Conduent a contract valued at A$1.7 billion to manage and upgrade its Myki ticketing system over a 15-year period starting December 1, 2023. This agreement includes enhancements to support payments through mobile devices, credit cards, and smartwatches.
Services and products
Conduent provides a range of business solutions such as:
- medical billing,
- patient assistance programs,
- automated fare collection technologies,
- electronic toll collection,
- Medicaid eligibility screening,
- and processing of prepaid cards for government assistance programs including welfare, Social Security, and the food stamp initiative.
Awards and recognition
- April 2021: Ranked #486 by Forbes in America's Best Employers For Diversity.
- January 2022: Included in the ‘GovTech 100’ list for the year 2022.
External links
- Articles with short description
- Business process outsourcing companies of the United States
- Xerox spin-offs
- Business services companies established in 2017
- American companies established in 2017
- 2017 establishments in New Jersey
- Companies listed on the Nasdaq
- Companies based in Morris County, New Jersey
- Florham Park, New Jersey