FCR (company)
| Formerly | First Call Resolution |
|---|---|
| Company type | Private |
| Industry | Service |
| Predecessor | Comspan Call Center Services (2005-2007) |
| Founded | 2005 |
| Founders | John Stadter, Matthew Achak |
| Headquarters | , US |
Key people |
|
| Services | Outsourced call centers |
Number of employees | 2,500 |
| Website | www |
FCR is an American company specializing in outsourced call center solutions, with its headquarters located in Roseburg, Oregon. Initially launched in 2005 under the name Comspan Call Center Services as a segment of Comspan, it transitioned into an independent entity following its purchase by a Canadian organization. The firm was co-founded by John Stadter and Matthew Achak to deliver specialized outsourced customer service offerings.
The company has been acknowledged as one of Oregon’s most rapidly expanding enterprises and has received Top Workplace accolades from The Oregonian for four years running starting in 2012. FCR supports a diverse portfolio of more than 90 clients spanning sectors such as financial services, healthcare, retail, e-commerce, emerging startups, and technology companies based in Silicon Valley. Additionally, it provides services to insurance providers and disaster response operations.
FCR maintains several call center facilities across Oregon—including sites in Roseburg, Grants Pass, Coos Bay, Veneta, Eugene, and Independence—as well as locations in Montana at Great Falls, Helena, and Butte. The company also operates a sales office situated in Seattle, Washington.
Among its industry distinctions, FCR was recognized by Forbes.com as a Company To Watch due to its strategic focus on human capital and technology designed to engage Millennial communication styles. In 2018, Business View Magazine featured FCR as a pioneering domestic provider of outsourced call center services.