Greenway Health
| Company type | Private |
|---|---|
| Industry | Health information technology |
| Founded | 2013 |
| Headquarters | Tampa , United States |
Area served | Ambulatory healthcare providers |
| Products | Intergy (EHR and practice management software), Greenway Revenue Services, Greenway Insights, Greenway Telehealth |
| Website | greenwayhealth |
Greenway Health, LLC is a privately held provider of health information technology (HIT) solutions, specializing in integrated electronic health record (EHR), practice management, and revenue cycle management systems. Its cloud-hosted EHR and practice management software, known as Intergy, caters to ambulatory healthcare providers. The company maintains offices in Tampa, Florida; Carrollton, Georgia; and Bangalore, India.
Medical Manager
Originally created by Michael "Mickey" Singer in 1977, the Medical Manager Corporation developed one of the earliest medical practice management software products called Medical Manager. Headquartered in Gainesville, Florida, it established one of the largest installed user bases in the United States prior to its acquisition by Vista.
In April 2000, Medical Manager software was inducted into the permanent collection of the Smithsonian National Museum of American History as a significant information technology artifact. Later that same year, Healtheon (currently Emdeon) acquired Medical Manager Corporation.
Vitera Healthcare Solutions
Formed in 2000 after acquiring Medical Manager software from Emdeon and rebranding it, Sage Software Healthcare, Inc. provided EHR and practice management solutions. Its flagship product Intergy delivered clinical, financial, reporting, and communication functionalities to healthcare professionals. Operating under the Sage Software Healthcare name until November 2011, the company was purchased by Vista Equity Partners for $320 million and subsequently renamed Vitera Healthcare Solutions. Previously, Sage Group had acquired the software from Emdeon for $565 million in 2006.
Vitera further expanded its offerings in June 2013 by acquiring SuccessEHS, an EHR vendor based in Birmingham. This acquisition incorporated SuccessEHS’s EHR platform, electronic dental record (EDR) software, and revenue cycle management services into Vitera’s portfolio.
SuccessEHS
Established in 1995 in Birmingham, Alabama, SuccessEHS focused on delivering EHR and practice management software integrated with medical billing services.
Greenway Medical Technologies
Founded in 1999, Greenway Medical Technologies developed the PrimeSUITE HIT product line. After launching an initial public offering in February 2012, it was taken private again in November 2013 when Vista Equity Partners acquired it and merged it with Vitera and SuccessEHS to create Greenway Health.
Ransomware Attack
In April 2017, a ransomware incident interrupted access to patient records for roughly 400 users for close to three weeks. Greenway Health successfully restored system functionality by May 12, 2017.
Office Closures
In October 2017, Greenway declared the shutdown of its offices in Atlanta, Birmingham, and Lake Mary, Florida, alongside workforce reductions at its Carrollton, Georgia location. Approximately 120 staff members were impacted as the company centralized its operations at the Tampa headquarters. Many of those affected were given the option to relocate to other existing office sites.
Department of Justice Settlement
On February 6, 2019, Greenway was mandated to pay $57.25 million following allegations under the False Claims Act. The government accused the company of prompting users to submit fraudulent claims by misrepresenting its EHR product "Prime Suite" and offering incentives to users for endorsing it. Authorities asserted that Greenway withheld critical disqualifying information during certification and breached the Anti-Kickback Statute by motivating client providers to recommend Prime Suite.
Greenway Revenue Services
In March 2021, Greenway introduced Greenway Revenue Services (GRS Select), a customizable collection of revenue cycle management solutions aimed at streamlining billing processes, lowering administrative workload, and uncovering new revenue streams while allowing practices to maintain complete control over their billing functions.
Cloud-based data services
Greenway collaborated with Amazon Web Services (AWS) in July 2020 to create Greenway Insights™, a cloud-powered data services platform offering regulatory analytics and insights into revenue cycle management. This tool assists clients in complying with reporting mandates amid changing revenue cycle challenges. Future initiatives with AWS will emphasize remote patient monitoring and virtual waiting room technologies.
Telehealth
Responding to increased telehealth demand during the COVID-19 crisis, Greenway launched Greenway Telehealth™ in August 2020. Developed in partnership with Twilio, this HIPAA-compliant virtual care platform integrates seamlessly with Greenway’s EHR systems, Intergy and Prime Suite, enhancing telemedicine capabilities for users.
Awards
Greenway has been recognized multiple times across the industry. In March 2021, Becker’s Hospital Review included it among “Telehealth Companies to Know.” Frost & Sullivan honored Greenway in February 2020 with the North American Ambulatory Revenue Cycle Management Customer Value Leadership Award for driving consistent revenue improvements. Additionally, the company received a Gold Winner accolade in the Company Rethinking of the Year category at the Golden Bridge Awards.
Business News Daily named Intergy as the Most Flexible EMR and Best Customizable Practice Management Software in its 2020 evaluations. In March 2023, Greenway’s Intergy Practice Management solution was ranked among the top five Overall Physician Practice Vendors in the 'Best in KLAS' report.