Happy Returns (company)

Happy Returns LLC

Company type	Subsidiary
Industry	Software, Reverse logistics
Founded	July 2015 (2015-07)
Founder	David Sobie, Mark Geller
Headquarters	Los Angeles , United States
Area served	United States
Products	Return management software, Reverse logistics services
Parent	UPS (since October 2023)
Website	happyreturns.com

Happy Returns LLC is an American software and reverse logistics firm focused on managing product returns for e-commerce retailers. Shoppers can bring back items without packaging or labels at third-party "Return Bars" located within establishments such as The UPS Store, Staples Inc., and Ulta Beauty. These locations are easily found via Happy Returns’ online platform. This system removes the necessity for customers to package, print labels, or mail their returns, resulting in quicker reimbursement.

The company supports prominent clients including Levi's, Revolve, Everlane, Lands' End, and Gymshark. Subsequently, Amazon introduced a comparable initiative in collaboration with Kohl's outlets.

Happy Returns gathers returned merchandise from its network of drop-off points and transports them to centralized warehouses where products are sorted, processed, and shipped back to retailers in bulk quantities. This method helps minimize waste by avoiding the use of new packaging materials during the return process.

History

Happy Returns was established in July 2015 by David Sobie and Mark Geller, who previously worked together at NordstromRack.com/HauteLook developing a related online-to-store return solution. The company opened its inaugural Return Bar in April 2016.

In June 2021, PayPal acquired Happy Returns to broaden its presence within the retail returns industry.

Later, in October 2023, UPS purchased Happy Returns from PayPal for $455 million, enhancing its capabilities in returns logistics.

External links

• Official website