Infra Corporation
| Company type | Subsidiary |
|---|---|
| Industry | Information technology management |
| Founded | 1991 in Australia |
| Headquarters | Australia |
| Products | infraEnterprise (IT Service Management software) |
| Parent | EMC Corporation |
Infra Corporation operates as a subsidiary of EMC Corporation and is the developer behind infraEnterprise, a multi-tier web-based solution for IT Service Management. Grounded in ITIL frameworks, this software facilitates various ITIL processes such as Service Desk operations (covering Incident and Problem Management), Change Management, Release Management, Configuration Management with a Federated CMDB, Availability Management, and Service Level Management. Additionally, it includes a knowledge base component, known as the "knowledge bank," which adheres to Knowledge-Centered Support (KCS) methodologies.
History
Established in 1991 in Australia, Infra Corporation has expanded its presence with regional headquarters located across North America, Australia, the UK, and Europe. Its global reach is further supported through an extensive network of partners and distributors.
Mergers and Acquisitions
On 10 March 2008, Hopkinton, Massachusetts–based EMC Corporation acquired Infra as part of its initiative to broaden its portfolio in IT management services.
Subsequently, in 2010, VMware purchased Ionix Service Manager (previously known as Infra), renaming it VMware Service Manager. Support services commenced on 1 July 2010, with the final release version 9.x reaching its end of support on 8 March 2017.
In July 2014, VMware entered into a partnership with ITSM software firm Alemba to hand over support and development responsibilities for VMware Service Manager. Alemba took full operational control, continuing product support and enhancements beyond the initial March 2017 end-of-availability milestone.
Under Alemba's stewardship, the product was rebranded and relicensed as vFire Core. The company launched version 9.2.0 in December 2014, marking the first significant update since assuming ownership.
Awards and Recognition
InfraEnterprise earned PinkVerify ITIL certification from Pink Elephant—a specialist organization in ITIL and PRINCE2—in 2002. The product received multiple honors including Network Computing magazine’s "Helpdesk Product of the Year" in 2007 for infraEnterprise and HDI's Best Business Use of Business Support Technology award in 2006 at the 11th Annual Help Desk and IT Support Excellence Awards.