Intelenet Global Services
| Company type | Subsidiary |
|---|---|
| Industry | Business process outsourcing |
| Founded | October 2000 |
| Headquarters | Mumbai , India |
Area served | United Kingdom, United States, Australia, India |
| Products | Omni-channel contact center solutions, digital transformation, robotic process automation, artificial intelligence and analytics, transaction processing, finance and accounting functions, human resource outsourcing (HRO), IT services |
Number of employees | 18000+ |
| Parent | Teleperformance D.I.B.S. |
Intelenet Global Services operates as a subsidiary under Teleperformance D.I.B.S.
The firm delivers a range of services including omni-channel contact center solutions, digital transformation initiatives, robotic process automation, artificial intelligence and analytics, transaction processing, finance and accounting functions, human resource outsourcing (HRO), and IT services. Its clientele spans the United Kingdom, the United States, Australia, and India.
Timeline
Established in October 2000 as a joint venture equally owned by Tata Consultancy Services (TCS) and Housing Development Finance Corporation (HDFC), Intelenet commenced its operations in November 2001.
In July 2004, TCS divested its 50% share to Barclays Bank Plc, one of Intelenet’s principal clients. By 2006, the workforce had grown to over 5,000 employees serving more than 20 customers.
Intelenet expanded into India’s domestic BPO sector in 2006 through the acquisition of Sparsh BPO Services from Spanco Telesystems. Currently, the company employs more than 18,000 staff across ten locations in India, offering customer management, outbound sales, and analytics services across industries such as banking and financial services, telecommunications, travel, insurance, retail, and government.
A management buyout supported by Blackstone Group in 2007 led to Blackstone acquiring 75.98% ownership; SKM (Employee) Trust holds 19%, while HDFC retains a 5.02% stake. That same year, Intelenet further expanded by acquiring Upstream, a US-based BPO with delivery centers in North Dakota, Virginia, and Kentucky, along with Travelport ISO operations in India.
In January 2010, the company broadened its European presence by inaugurating a delivery center in Kraków, Poland.
Serco Group PLC purchased Intelenet Global Services in 2014; however, Intelenet regained control of Serco’s Indian operations two years later in 2016.
Teleperformance finalized its acquisition of Intelenet Global Services in 2018, enhancing its global footprint within the business process outsourcing industry.