Keystone Custom Decks
| Company type | Private |
|---|---|
| Industry | Outdoor living construction, Home improvement |
| Founded | 1983 |
| Founder | Amos Esh |
| Headquarters | East Earl , United States |
Area served | Pennsylvania, Upstate New York |
Key people | Marcus Stoltzfus (Marketing Director) |
| Products | Decks, patios, porches, pergolas, outdoor kitchens, fireplaces, masonry, water features, pools, spas, stamped concrete |
| Owner | Esh family |
Number of employees | 100+ |
Keystone Custom Decks is a family-operated American enterprise specializing in outdoor living solutions, including the design and construction of decks, patios, porches, pergolas, outdoor kitchens, fireplaces, masonry projects, and related enhancements. Headquartered in East Earl, Pennsylvania, the company serves customers throughout Pennsylvania and upstate New York.
History
Established in 1983 by Amos Esh, Keystone Custom Decks earned its reputation through principled leadership and a strong focus on customer satisfaction, frequently placing client needs above financial gain. Amos Esh managed the business until his passing in 2021.
Following this, leadership shifted to his sons during a period marked by challenges such as a showroom fire in 2021 and the loss of Kevin Esh, a company partner, in 2022. Despite these difficulties, Keystone Custom Decks has persevered and expanded under the guidance of the succeeding generation, including marketing director Marcus Stoltzfus.
Services and operations
Starting primarily with custom deck building, Keystone Custom Decks has broadened its offerings to encompass patios, outdoor kitchens, both screened and open porches, pergolas, fireplaces, water features, pools, spas, and stamped concrete work.
The firm incorporates 3D visualization into its design process and employs a comprehensive turnkey methodology that oversees every stage—from initial design and permitting through construction and warranty management—entirely within the company. This approach simplifies the client’s experience by providing a single contact throughout the project duration.
Locations and service area
Keystone Custom Decks maintains its main office in East Earl within Lancaster County, Pennsylvania, alongside an additional location in Keuka Park, New York. Its service coverage extends across numerous counties in Pennsylvania as well as upstate New York.
In Pennsylvania, key service locations include King of Prussia, Harrisburg, Lewistown, Chester Springs, Chambersburg, and Ivyland. In New York State, the company serves Rochester, Manchester, Dresden, and surrounding areas.
Awards and recognition
The company has been honored with Best of Houzz awards in both 2018 and 2019 as well as Angie’s List Super Service Awards for 2017 and 2018. These accolades underscore Keystone Custom Decks’ dedication to superior service quality and customer satisfaction within the home improvement industry.
Business model and community engagement
Owned privately by the Esh family, Keystone Custom Decks has developed into a regional enterprise employing over 100 staff members. It prioritizes relationship-driven customer service by frequently surpassing expectations through personalized communication and expressions of gratitude.
Additionally, Keystone Custom Decks serves as the official outdoor living sponsor for Penn State Athletics and supports local initiatives such as the Yates County Chamber of Commerce Annual Dinner. The company also actively engages in industry events like the Nashville Fall Home Show.