Lane Crawford
| Company type | Private |
|---|---|
| Industry | Retail |
| Founded | 1850 |
| Founder | Thomas Ash Lane, Ninian Crawford |
| Headquarters | Wong Chuk Hang , Hong Kong |
Area served | Hong Kong, Mainland China |
Key people | Angelika Goldberg (CEO), Blondie Tsang (President) |
| Products | Luxury department store goods including haute couture, furniture, lifestyle merchandise, cosmetics, pearls, jewelry |
| Parent | Lane Crawford Joyce Group |
| Website | www |
Lane Crawford (HK) Limited () is a retail enterprise established in 1850, specializing in luxury department stores across Hong Kong and Mainland China. Its corporate headquarters are located in , Wong Chuk Hang.
The company operates under the Lane Crawford Joyce Group umbrella, which also includes the fashion retailer Joyce Boutique.
Early history
In August 1850, Scotsmen Thomas Ash Lane and Ninian Crawford launched a shop constructed from bamboo along the waterfront at what is now Des Voeux Road. Using their surnames, Lane Crawford expanded its presence along Des Voeux Road and Queen's Road Central. By the early twentieth century, the company had established stores in Guangzhou, Shanghai, Kobe, and Tokyo. Its offerings encompassed tailoring, outfitting, drapery, provisions, wine and spirits, antiques auctions, baking, dining services, and a bar.
During the Japanese occupation of Hong Kong (1941–1945), Lane Crawford’s assets were confiscated and its operations were transferred to the Japanese retailer Matsuzakaya.
Following damages sustained during the Second Sino-Japanese War, Lane Crawford rebuilt and broadened its import-export activities from food products to luxury goods such as cosmetics and pearls. By 1975, jewelry made up 42% of the company’s revenue.
Present
In 2004, Lane Crawford unveiled a redesigned retail outlet at IFC Mall. Three years later, in 2007, it opened a store at Pacific Place Mall concentrating on furniture and lifestyle merchandise. In July of that year, the retailer re-entered the Beijing market with a HK$300 million investment in Seasons Place Mall after previously closing locations in Hangzhou, Shanghai, and Harbin as part of a strategic realignment.<ref> The company repositioned itself as a specialty department store focusing on luxury products such as haute couture.[1]
Lane Crawford inaugurated its second Beijing outlet at the Yintai Centre in 2012. In October 2013, it launched its flagship store in Shanghai at Shanghai Times Square.<ref> The Chengdu store commenced operations at Chengdu IFS in March 2014.<ref> That same year marked the departure of longtime fashion director Sarah Rutson after 21 years.<ref>
In June 2017, Lane Crawford encountered numerous grievances from Chinese customers after canceling 213 prepaid orders due to an online pricing error. The company issued a statement following consultations with the Chinese Consumer Protection Agency.<ref>
In 2020, after nine years at the helm, president Andrew Keith stepped down and was succeeded by Blondie Tsang.<ref> Angelika Goldberg currently holds the position of CEO.<ref>
Awards
- 2008: International Award from the National Retail Federation
- 2009: Store of the Year by the Association for Retail Environment for Lane Crawford Seasons Place, Beijing
- 2010: Outstanding Visual Merchandising Award from WGSN Global Fashion Awards
- 2011: Gold Award for International Campaign from NRF's Retail Advertising Marketing Association (Racie)
- 2015: Hong Kong Retail Industry Trade Awards’ Super Retailer of the Year
Store locations
- IFC Mall, Central, Hong Kong, China
- Times Square, Causeway Bay, Hong Kong, China
- Pacific Place home store at Pacific Place Mall, Admiralty, Hong Kong
- Ocean Terminal, Tsim Sha Tsui, Kowloon, Hong Kong
- Seasons Place in Xicheng District, Beijing, China
- Yintai Centre, Chaoyang District, Beijing, China
- Times Square located in Huangpu District, Shanghai, China
- Chengdu IFS in Jinjiang District, Chengdu, China
External links
- ↑ Cite error: Invalid
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