M. N. Goiporia
M. N. Goiporia | |
|---|---|
| Occupation | Banker |
| Known for | 14th chairman of State Bank of India, Goiporia Committee on banking customer service |
M. N. Goiporia was a distinguished Indian banker who served as the 14th chairman of the State Bank of India.[1]
Career
Goiporia initiated his banking profession at the Central Bank of India as a probationary officer and advanced through multiple positions before assuming the role of the 14th chairman of State Bank of India from 19 February 1990 until 31 July 1992.[1]
In the aftermath of the 1992 Indian stock market scam, the Government of India requested his resignation, leading to his replacement by Dipankar Basu.[2]
As head of the Goiporia Committee, he spearheaded significant reforms aimed at improving customer service within Indian banks. The committee's directives required all banks in India to keep a customer complaint register with an adequate number of pages to document grievances.[3]
Legacy
Goiporia is chiefly remembered for his association with the 1992 Indian stock market scandal. During his tenure as chairman, the State Bank of India was implicated in multiple allegations connected to this controversy.
His character was depicted by Indian actor Vivek Vaswani in the series Scam 1992: The Harshad Mehta Story.
References
- ↑ 1.0 1.1 Cite error: Invalid
<ref>tag; no text was provided for refs namedauto13 - ↑ "Seven convicted in 1992 security scam cases". Indian Express. 13 April 2006.
- ↑ "Master Circular on Customer Service". Reserve Bank of India. 18 August 2005.
- "Customer Service - Implementation of Recommendations of the Goiporia Committee". Reserve Bank of India. 11 May 1993.