Masergy Communications
| Company type | Private (before acquisition) |
|---|---|
| Industry | Software-defined networking, Managed services |
| Founded | 2000 |
| Headquarters | Plano , United States |
Key people | Chris MacFarland (Chairman and CEO as of 2020), James Parker (former CEO) |
| Products | Managed SD-WAN, Unified Communications, Cloud Contact Center, Managed Security solutions |
Number of employees | 700 (2019) |
| Parent | Comcast (since October 8, 2021) |
Masergy Communications ( ) is a company specializing in software-defined networking services, established in 2000 and based in Plano, Texas. Its portfolio encompasses Managed SD-WAN, Unified Communications, Cloud Contact Center, and Managed Security solutions. In 2016, Masergy generated revenue of US$300 million and had a workforce of approximately 700 employees by 2019. Comcast completed the acquisition of the company on October 8, 2021.
Masergy supports enterprise customers across diverse industries, collaborating with organizations such as Huisman, Pattonair, PRGX, Inc., Eurostar, Dolby Laboratories, and the Hallmark Channel. These collaborations emphasize Masergy’s commitment to delivering sophisticated hybrid WAN and managed security offerings that facilitate digital transformation and optimize high-performance networking requirements.
Acquisitions and Subsidiaries
Chris MacFarland joined Masergy as Chief Operating Officer in 2008 and was promoted to Chief Executive Officer in 2010. In August 2011, the private equity firm ABRY Partners LLC acquired Masergy for an undisclosed sum.
The company grew through strategic acquisitions including Broadcore Communications in July 2012, which introduced video conferencing and call recording capabilities for enterprises. In April 2014, Masergy acquired Global DataGuard, expanding its managed security services tailored for corporate clients.
Following its acquisition by ABRY Partners, Masergy was purchased by Berkshire Partners in 2016. James Parker assumed the CEO role in September 2018, with Chris MacFarland returning as Chairman and CEO in May 2020.
In August 2021, Comcast Business acquired Masergy Communications, further enhancing its software-defined networking and cloud platform offerings.
Services
Masergy delivers Managed SD-WAN, Unified Communications, Cloud Contact Center, and Managed Security solutions to multinational corporations across sectors including manufacturing, healthcare, entertainment, finance, and broadcasting.
In March 2019, the company launched its AI-Powered Intelligent Virtual Agent to improve virtual assistant and chatbot functionality. By July 2019, Masergy unveiled Integrated SD-WAN and Security Bundles featuring Unified Threat Management, Threat Monitoring and Response, alongside Managed Security Services.
The Intelligent Service Control (ISC) portal was updated in August 2019 to simplify network and application administration. The following month, September 2019, saw the introduction of AIOps to enhance operational efficiency.
Masergy released its 2020 CCaaS and UCaaS Trends Report in April 2020. In July of the same year, it initiated the Zenith Partner Program and expanded its SD-WAN product line. By August 2020, the company extended its SD-WAN capabilities to offer increased adaptability combined with integrated SASE functionalities.