MindTouch
| Company type | Private |
|---|---|
| Industry | Technology, Software as a Service (SaaS) |
| Founded | 2005 |
| Founder | Aaron Fulkerson, Steve Bjorg |
| Fate | Acquired by NICE CXone and rebranded as NICE CXone Expert in April 2021 |
| Successor | NICE CXone Expert |
| Headquarters | San Diego , United States |
Area served | Global |
| Products | NICE CXone Expert (formerly MindTouch Responsive), TouchPoints, CRM integrations, Success Program, software development services |
| Owner | NICE CXone |
| Parent | NICE CXone |
MindTouch was a global technology firm headquartered in San Diego, specializing in SaaS solutions and digital services. Established in 2005 by Aaron Fulkerson and Steve Bjorg, the company raised $12 million during its Series A funding round in January 2016, led by PeakSpan Capital with contributions from SK Ventures and SAP SE. In April 2021, MindTouch was acquired by NICE CXone and subsequently rebranded as NICE CXone Expert.
Under the NICE umbrella, its premier product, NICE CXone Expert (previously known as MindTouch Responsive), empowers teams to develop, publish, and manage content through a responsive platform. The company’s portfolio includes TouchPoints, CRM integration capabilities, a Success Program, and tailored software development services emphasizing branding, information architecture, and client-specific integrations.
Wiki front-end
MindTouch began in 2005 as a derivative of MediaWiki software. Its first version, DekiWiki (released July 2006), utilized XHTML rather than wikitext, incorporated a WYSIWYG editor, and featured search functionality powered by Lucene. The system offered a PHP-based frontend that combined wiki features with an integrated editor.
The platform supported multiple languages (polyglot), allowing users to switch interface and content languages at the page, section, or user level while prioritizing search results based on language preferences. The 8.05 Deki release was recognized as the earliest polyglot web application.
MindTouch Core
MindTouch Core is an open-source enterprise-grade web wiki platform and mashup environment that stores content as XML instead of traditional wikitext. It includes a graphical editor and supports XML web service interactions, with authentication integrated via Apache or IIS. Access permissions can be configured per individual page or across hierarchical structures. Distributed under the GNU General Public License on SourceForge, it also incorporates DekiScript—a lightweight scripting language designed for embedding dynamic elements within pages.
The platform facilitates mashups through various connectors and extensions linking to services such as Google Maps, Windows Live, Flickr, and Yahoo. Previously available commercial licenses provided additional connectors to platforms like SugarCRM, Salesforce, LinkedIn, and databases including MySQL and Microsoft SQL Server.
On April 9, 2013, MindTouch Inc. discontinued official support for MindTouch Core; nevertheless, the final open-source versions remain accessible on SourceForge.
MindTouch 4
MindTouch 4 evolved as a SaaS product derived from the MindTouch Core codebase, marking the company’s transition toward cloud-hosted offerings.
NICE CXone Expert
Currently marketed as NICE CXone Expert, this SaaS solution allows teams to create, publish, and organize content within a responsive interface designed specifically for customer support processes.
Partners
Collaborations with CRM industry leaders such as SAP and Salesforce.com enhance NICE CXone Expert by integrating content seamlessly into support agents’ workflows.
Releases
NICE CXone Expert is delivered via cloud infrastructure with weekly updates that provide bug fixes and introduce new features.
Development
MindTouch originated in 2005 as a derivative of MediaWiki, with its initial version (DekiWiki) debuting in July 2006. This release included support for XHTML, a WYSIWYG editor, and search functionality powered by Lucene. The system’s backend was redeveloped using C#, and it featured an API constructed on the DReAM ("Distributed REST Application Manager") server framework.
By early 2010, MindTouch 4 emerged from the internally developed open-source MindTouch Core codebase. The current NICE CXone Expert platform integrates advanced technologies such as NodeJS, Elasticsearch, F#, Amazon SQS, Amazon Lambda, Snowflake, Redis, HAProxy, Puppet, Docker, and Kubernetes. This combination highlights a resilient and scalable SaaS architecture.