Moveworks
| Company type | Private |
|---|---|
| Industry | Artificial intelligence, Software |
| Founded | 2016 |
| Founder | Bhavin Shah, Vaibhav Nivargi, Varun Singh, Jiang Chen |
| Headquarters | Mountain View, California , United States |
Area served | Global |
Key people | Bhavin Shah (CEO), Vaibhav Nivargi (CTO), Varun Singh (VP of Product), Jiang Chen (VP of Machine Learning) |
| Products | AI-driven workplace service platform, chatbot for employee support automation |
| Parent | ServiceNow (from 2025) |
Moveworks is an artificial intelligence enterprise originating from India and headquartered in Mountain View, California. The company creates an AI-driven platform tailored for large-scale organizations, utilizing natural language understanding (NLU), probabilistic machine learning, and automation technologies to address workplace service requests efficiently.
Among its clientele are notable corporations such as Autodesk and Broadcom. Employees engage with the Moveworks chatbot to submit their inquiries, which the platform then processes and resolves by integrating with a variety of software systems. Moveworks is compatible with workplace communication tools like Slack and Microsoft Teams, along with enterprise platforms including ServiceNow and SharePoint.
Following its Series C funding round in June 2021, Moveworks achieved a valuation of $2.1 billion, having secured $315 million in total investment. Prominent investors behind the company include Tiger Global and Alkeon Capital.
In 2025, ServiceNow finalized an agreement to acquire Moveworks for $2.9 billion.
History
Founded in 2016 by Bhavin Shah (CEO), Vaibhav Nivargi (CTO), Varun Singh (VP of Product), and Jiang Chen (VP of Machine Learning), Moveworks was established with the vision of leveraging AI-powered chatbots to autonomously resolve numerous employee support challenges without relying on traditional help desk services, thereby enabling self-service for routine requests.
After working closely with initial clients to automate IT support functions, Moveworks publicly launched in April 2019 following a $30 million Series A investment led by Lightspeed Venture Partners and Bain Capital. Subsequently, the company raised $75 million in a Series B round in November 2019 and secured $200 million during its Series C financing in June 2021.
Originally concentrating on IT support automation, Moveworks broadened its Employee Service Platform in March 2021 to encompass HR, finance, and facilities management concerns. Additionally, it introduced an internal communications tool that empowers leadership to distribute interactive messages directly to employees.
The company has been recognized with the Best Chatbot Solution award at the 2021 AI Breakthrough Awards, featured on the Forbes AI 50 list for three consecutive years (2019–2021), and honored as one of the Most Innovative Tech Companies of the Year at the 2021 American Business Awards.
Technology
Moveworks' platform leverages advanced machine learning architectures, including adaptations of the BERT language model, which are trained on historical support ticket data to automate responses for requests such as policy clarifications, software permissions, and modifications to email groups. By October 2021, the platform was capable of resolving requests in more than 100 languages.
A distinctive element of Moveworks' methodology involves overcoming the limited "small data" typically available from individual clients. Unlike standard deep learning approaches that require vast datasets, Moveworks applies Collective Learning across multiple organizations to produce precise predictions and efficiently address issues even with limited data from each participant.