Pager (company)
| Company type | Private |
|---|---|
| Industry | Healthcare, Technology |
| Predecessor | techCare, Inc. |
| Founded | 1 May 2014 in New York City, United States |
| Founder | Gaspard de Dreuzy, Philip Eytan, Oscar Salazar |
| Headquarters | New York City , United States |
Area served | United States, Latin America |
Key people | Walter Jin (Chairman & CEO), Gaspard de Dreuzy (Co-founder and President), Matthew Kempler (Chief Financial Officer) |
| Products | Virtual nurse triage and chat, appointment coordination, telemedicine consultations, post-care follow-ups, AI integration |
Pager, Inc. operates as a virtual healthcare platform designed to assist patients and members of health plans throughout their medical care process. Its services encompass virtual nurse triage and chat, coordination of appointments with care managers, telemedicine consultations, post-care follow-ups, and the incorporation of artificial intelligence technologies.
History
Established by entrepreneurs with backgrounds in technology startups, Pager was initially known as techCare, Inc. before adopting its current name in 2014. Based in New York City, the company was created by co-founders Gaspard de Dreuzy, Philip Eytan, and Oscar Salazar (previously CTO at Uber), who introduced the Pager application on May 1, 2014. The platform's availability extends throughout the United States as well as multiple Latin American nations.
In 2015, Pager transitioned from primarily offering direct-pay services to partnering with insurance providers. The following year marked the introduction of virtual nurse chat features aimed at assisting care decisions, alongside a strategic emphasis on expanding within the New York City region.
Leadership adjustments took place in January 2017 when Walter Jin succeeded Gaspard de Dreuzy as CEO; de Dreuzy assumed the role of President, while Philip Eytan became Chief Strategy Officer before eventually joining the board of directors.
February 2017 saw Pager incorporate PokitDok’s healthcare pricing comparison tool to improve insurance compatibility and enhance price transparency. Later that year, it collaborated with Horizon Healthcare Services to make its app accessible to Horizon members beginning in January 2018.
By January 2020, Pager broadened its reach from eight states to nationwide coverage by establishing a command center in Raleigh, North Carolina, staffed by nurses providing support via chat, video, or voice channels. In February 2020, Pager entered Latin America through a partnership with Seguros SURA Colombia, part of Grupo Sura.
In March 2020, Pager raised $33 million through equity and debt financing led by Health Catalyst Capital. A year later, in March 2021, the company introduced five specialized solutions—Pager Guide, Pager Navigate, Pager Care, Pager Advocate, and Pager 360—designed to address distinct requirements of health plans and healthcare providers.
Services
Pager’s platform connects users with nurses, care coordinators, and physicians by facilitating scheduling for in-person visits, offering nurse triage chat services, and providing on-demand virtual telemedicine consultations. It also supports seamless communication and collaboration among healthcare professionals.
Company news
In 2017, Walter Jin was recognized by MedCity News and AARP as one of over 50 innovation leaders for advancing patient care through mobile technologies. Pager received a Webby Award in 2019 for “Best Messaging/Bots in Apps, Mobile, and Voice” for its digital healthcare platform. During the COVID-19 pandemic in 2020, Jin earned acknowledgment from Crain's New York Business as a "2020 Notable in Healthcare" and was listed among City & State NY's Responsible 100 for his leadership in aiding New Yorkers.
Executive leadership
- Walter Jin, Chairman & CEO
- Gaspard de Dreuzy, Co-founder and President
- Matthew Kempler, Chief Financial Officer