Press Ganey
| Company type | Private |
|---|---|
| Industry | Healthcare |
| Founded | 1985 |
| Founder | Irwin Press, Rod Ganey |
| Headquarters | South Bend , United States |
| Products | Patient satisfaction surveys, healthcare analytics |
Press Ganey Associates LLC is a healthcare organization headquartered in South Bend, Indiana, that focuses on conducting patient satisfaction surveys. By January 2017, its Medical Practice Survey had become the leading outpatient satisfaction measurement tool across the United States. In 2025, Qualtrics revealed plans to purchase Press Ganey for $6.75 billion.
History
Established in 1985 by Irwin Press, a medical anthropologist, and Rod Ganey, a sociologist and statistician—both professors at the University of Notre Dame—the firm progressively grew its hospital clientele over a span of fifteen years.
Mel Hall joined the company in 1993 and held the position of CEO from 2001 until 2012, after which he departed to found SpecialtyCare, a medical staffing business located in Nashville.
Previously, the Center for Medicare and Medicaid Services utilized Press Ganey’s surveys to evaluate patient satisfaction; however, in 2012, they replaced these with the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey following critiques. By November 2016, more than 10,000 healthcare organizations were employing Press Ganey’s survey tools.
Press Ganey pursued growth via acquisitions: in 2020, it acquired NarrativeDx, a healthcare-focused natural language processing platform, and Doctor.com, which provides an online provider directory and appointment scheduling system. In May 2021, the company expanded further by acquiring SPH Analytics, a provider of customer experience analytics and engagement solutions tailored for the health insurance industry through predictive and analytical techniques.
In April 2022, Press Ganey broadened its scope beyond healthcare by acquiring Forsta, a firm specializing in market research as well as customer and employee experience technologies.
In October 2025, the privately held customer service enterprise Qualtrics announced its intention to acquire Press Ganey in a transaction valued at $6.75 billion, inclusive of debt.