Pypestream
| Company type | Private |
|---|---|
| Industry | Software, Conversational AI |
| Founded | 2015 |
| Founder | Richard Smullen |
| Headquarters | New York City , United States |
Area served | Global |
| Products | Conversational AI platform (Pype) |
Pypestream is a U.S.-based software firm established in 2015 by Richard Smullen, who also co-founded Genesis Media LLC. The company's main office is located in New York City. It provides a self-service automation solution that utilizes conversational AI to improve customer interaction while lowering operational service expenses.
Technology
The core of Pypestream's offering is an engagement tool known as a Pype, which merges conversational AI capabilities with a visual user interface. This method reduces the traditionally high costs associated with assisted-service by facilitating effective self-service communications and simultaneously enriching the brand experience. The platform caters to industries such as customer support, workforce assistance, recruitment, healthcare, travel, and marketing. It combines AI-powered natural language understanding (NLU) with a widget-driven GUI that enables user-friendly pointing, swiping, and gesture controls.
History
Pypestream introduced its mobile app in beta form in December 2015. By April 2016, the platform had attracted 500 corporate clients, including Washington Gas and Billboard. During the same year, it was recognized as one of the Red Herring Top 100 North American startups and partnered with Discovery Health in South Africa to embed its technology within their medical scheme application. In July 2016, Pypestream joined forces with Insurance Thought Leadership to create a messaging system customized for insurance customer service needs. By the close of 2016, more than 12,000 businesses had adopted Pypestream.
In February 2017, the company raised $15 million in investment from Rick Braddock and The Chattergee Group. The following year, Aragon Research identified Pypestream as one of four Hot Vendors in the field of Conversational AI. Its clientele includes prominent organizations such as Allianz, EY, Google, Sling, Brown & Brown, and Shell. Holding five U.S. patents, Pypestream secured an additional $15 million from W.R. Berkley, bringing total capital raised to $35 million.