RingCentral
| Company type | Public |
|---|---|
| Industry | Cloud communications, Collaboration software |
| Founded | 1999 |
| Founder | Vlad Shmunis, Vlad Vendrow |
| Headquarters | Belmont, California , United States |
Area served | Worldwide |
Key people | Vlad Shmunis (Executive Chairman and CEO), Abhey Lamba (CFO), John Marlow (CAO), Vlad Vendrow (CTO), Carson Hostetter (CRO), Kira Makagon (CINO), Tarek Robbiati (CEO as of August 2023) |
| Products | RingCentral MVP, RingCentral Contact Center, RingSense, RingCentral Office, RingCentral Glip |
Number of employees | 4000 (2024) |
| Website | www |
RingCentral, Inc. is a US-based company specializing in cloud-enabled communication and collaboration solutions. Its corporate headquarters are situated in Belmont, California, with numerous offices worldwide, including locations in Canada, the United Kingdom, France, Bulgaria, Spain, China, India, the Netherlands, Israel, Australia, South Korea, Switzerland, Germany, Ireland, and the Philippines.
Established in 1999 by CEO Vlad Shmunis and CTO Vlad Vendrow, the firm expanded through significant venture capital backing from firms such as Sequoia Capital, Khosla Ventures, Scale Venture Partners, and DAG Ventures. The company went public with an initial public offering in 2013.
RingCentral’s suite of products features RingCentral MVP, RingCentral Contact Center, and RingSense. In 2024, the company reported revenues near $2.4 billion alongside an operating profit of $3 million. Although it recorded a net loss of $58.29 million and experienced reductions in assets and equity during the same year, RingCentral employs close to 4,000 staff members.
The organization’s core business revolves around providing cloud-based telephony systems aimed at enterprise communications on a global scale. Leadership includes Vlad Shmunis (Executive Chairman and CEO), Abhey Lamba (CFO), John Marlow (CAO), Vlad Vendrow (CTO), Carson Hostetter (CRO), and Kira Makagon (CINO). Under their guidance, RingCentral has solidified its position as a prominent contender within the cloud communications sector with sustained growth and market presence.
History
RingCentral was launched by entrepreneurs Vlad Shmunis and Vlad Vendrow with an initial focus on small business communication solutions through its RingZero product designed for Microsoft Windows. The company obtained its first venture capital investment in 2006 and had accumulated $45 million in funding by 2011, including contributions from Cisco and Silicon Valley Bank. The firm completed its public offering on September 27, 2013, followed by a secondary offering of $39.8 million in March 2014.
In February 2020, RingCentral collaborated with Avaya to introduce the Avaya Cloud Office app, bolstering its footprint in the cloud communications arena. Subsequently, in April 2020, the company launched RingCentral Video as part of its unified communications platform (MVP), adding video conferencing functionality. The MVP application officially debuted in May 2020.
The year 2021 saw RingCentral establish an exclusive UCaaS alliance with Mitel, granting Mitel customers access to RingCentral’s cloud infrastructure. Later that December, enhancements were made to MVP’s data security and integration capabilities.
In January 2022, Mo Katibeh joined as President and COO bringing over two decades of experience from AT&T to oversee international operations.
Expanding its offerings further in February 2023, RingCentral made MVP and Contact Center services available via Amazon Web Services. This was followed by the March launch of RingSense, an AI-driven platform designed to reinforce competitive positioning through advanced artificial intelligence.
Strategic collaborations with Vodafone Italy and Vodafone Portugal occurred in April and May 2023 respectively, integrating RingCentral’s UCaaS solutions with Vodafone’s voice service portfolios to address hybrid work environments.
May 2023 introduced the next-generation RingCentral for Microsoft Teams 2.0 application which embeds PBX and softphone features directly into Teams to streamline enterprise communication processes.
June 2023 marked a significant achievement when RingCentral became the first worldwide cloud provider to deliver fully compliant cloud phone system services within India’s regulatory framework, increasing its foothold in this vital emerging market.
On August 28, 2023, Tarek Robbiati was appointed CEO to lead the company’s continued expansion efforts.
Innovation continued into 2025 with the May rollout of RingCX integration for Salesforce Service Cloud Voice and the July debut of an AI Receptionist utilizing generative AI alongside natural language processing to enhance customer engagement across all client interactions.
Acquisitions
RingCentral has deliberately broadened its product range and increased its market presence through significant acquisitions. In June 2015, the company acquired Glip, a collaboration platform that combines messaging, document sharing, and task management, integrating it into RingCentral’s unified communications offerings. The purchase of Dimelo, a Paris-based OmniChannel contact center provider, in October 2018 enhanced RingCentral’s capabilities in customer engagement.
Further expanding its contact center portfolio, RingCentral acquired Connect First, an outbound and blended customer engagement company based in Boulder, in January 2019. In December 2020, the acquisition of DeepAffects, a specialist in AI-powered speech recognition technology, strengthened RingCentral’s suite of intelligent communication services. The addition of Kindite, an encryption solutions provider, in March 2021 bolstered its security features.
Most recently, in August 2023, RingCentral acquired Hopin, a company specializing in online audience engagement technology, to enhance its offerings for hybrid events. These strategic acquisitions underscore RingCentral’s commitment to innovation and expansion within the global unified communications and customer engagement sectors.
Products
RingCentral offers a cohesive platform designed to ensure interoperability across its entire product lineup. Its cloud-based business phone system delivers PBX functionalities including multiple extensions, call management, SMS, video and web conferencing, fax services, auto-receptionist features, call history tracking, and rule-driven call routing. The system also integrates seamlessly with popular business tools such as Outlook, Salesforce, Google Docs, Dropbox, and Box to accommodate various workflow requirements.
RingCentral Office
RingCentral Office is a cloud-hosted PBX solution tailored for businesses. It includes features like an automated call attendant, corporate directory, call forwarding options, support for multiple extensions, mobile applications compatible with iOS and Android devices, Business SMS capabilities, video conferencing with screen-sharing functionality, and fax services.
RingCentral Glip
Following its acquisition in June 2015, Glip became part of RingCentral’s collaboration suite. This persistent workstream collaboration platform merges team messaging with document sharing as well as task and event management tools within RingCentral’s unified communication ecosystem, thereby enhancing business communication efficiency.