SeeClickFix

SeeClickFix

Company type	Private
Industry	Technology
Founded	2008
Founder	Ben Berkowitz
Headquarters	New Haven, Connecticut , United States
Key people	Ben Berkowitz (CEO)
Products	Website and mobile application for reporting non-urgent neighborhood issues
Parent	CivicPlus

SeeClickFix is a technology firm specializing in digital communication, established in 2008 and headquartered in downtown New Haven, Connecticut. The company operates both a website and a mobile application that allow residents to report non-urgent neighborhood issues directly to municipal authorities. Ben Berkowitz, one of the founders, holds the position of CEO. In 2019, the company was purchased by CivicPlus.

Website

The SeeClickFix platform offers a tool for residents to submit non-emergency concerns to local government bodies, aiding municipal employees in resolving community challenges. This complimentary mobile app displays user-submitted reports on a map and supports the inclusion of comments, proposed solutions, images, and videos. Users can opt to receive alerts filtered by geographic area and specific keywords.

Additionally, the platform supports anonymous submissions, which may lead to citations, fines, or other regulatory measures. However, this functionality has sparked debate over potential disproportionate impacts on vulnerable populations such as homeless individuals.

Reports generated through SeeClickFix have frequently attracted media attention that encourages official responses from local authorities. By 2017, around 300 municipalities were utilizing the service.

See also

• 3-1-1, United States non-emergency service hotline
• Find It, Fix It, Seattle's municipal customer service application