Servpro

Servpro Industries, LLC

Company type	Private
Industry	Fire and water damage cleanup and restoration
Founded	January 1, 1967 (1967-01-01) in Sacramento, California, United States
Founder	Ted Isaacson, Doris Isaacson
Headquarters	Gallatin , United States
Area served	United States, Canada
Key people	Brett Ponton (CEO), John Sooker (President & COO), Matt Preston (Chief Legal Officer & VP), Joy Wald (CIO), Todd Lindsey (CFO), Brian Voss (Chief Franchise Operating Officer & VP), Maribeth Bearfield (Chief Human Relations Officer & VP), Rob Rajkowski (Chief Marketing Officer)
Products	Fire and water damage cleanup and restoration services; biohazard remediation; document and electronics restoration; dry cleaning; construction work
Owner	The Blackstone Group (controlling interest), Isaacson family (minority share)
Website	www.servpro.com

Servpro functions as a franchisor specializing in fire and water damage cleanup and restoration services throughout the United States and Canada. The franchise network delivers both localized assistance and comprehensive disaster recovery solutions. Its corporate headquarters are situated in Gallatin, Tennessee.

History

Established in 1967 by Ted and Doris Isaacson initially as a painting business based in Sacramento, California, Servpro transitioned into a franchisor focused on restoration and cleanup services. The company sold its inaugural franchise in 1969 and significantly expanded in 1979 by acquiring the Bristol-Myers Domesticare Division, which included 175 franchises, thereby forming a robust national franchise presence.

In 1988, Servpro moved its main office from Sacramento to Gallatin, Tennessee, at which point it operated 647 franchises. By the year 2000, the company had achieved the milestone of its 1,000th franchise sale. To accommodate continued expansion, Servpro relocated to a larger facility in 2005 and further increased its operational space in 2014. It has been repeatedly acknowledged as one of Tennessee’s premier workplaces.

As of 2024, Servpro maintains a network exceeding 2,200 franchises across the U.S. and Canada. In March 2019, The Blackstone Group purchased a controlling interest in Servpro Industries, LLC for an estimated amount surpassing US$1 billion, while the Isaacson family retained a minority share. Brett Ponton holds the position of CEO; other senior leaders include John Sooker (President & COO), Matt Preston (Chief Legal Officer & VP), Joy Wald (CIO), Todd Lindsey (CFO), Brian Voss (Chief Franchise Operating Officer & VP), Maribeth Bearfield (Chief Human Relations Officer & VP), and Rob Rajkowski (Chief Marketing Officer).

Services

Servpro provides cleanup and restoration services for both residential and commercial properties affected by water, fire, and mold damage. Numerous franchises also offer specialized services such as biohazard remediation, document and electronics restoration, dry cleaning, and construction work.

Large-scale disaster recovery

Although operating under a franchise model, Servpro has demonstrated significant organizational strength in handling extensive disaster recovery efforts. The company secured key contracts following major incidents including Hurricane Katrina (2005), Hurricane Ike (2008), the 2010 Tennessee floods, and Hurricane Sandy (2012). These projects served government entities, commercial enterprises, and residential customers alike, underscoring Servpro’s broad operational reach and competitive position within the disaster restoration industry.

See also

• First Responder Bowl