Siebel Systems
| Company type | Public |
|---|---|
| Industry | Software, Customer relationship management |
| Founded | 1993 |
| Founder | Thomas Siebel, Patricia House |
| Defunct | 2006 |
| Fate | Acquired by Oracle Corporation |
| Successor | Oracle Corporation |
| Headquarters | Redwood Shores, California , United States |
Area served | Worldwide |
Key people | Thomas Siebel (Founder) |
| Products | Siebel CRM, Siebel Sales Enterprise, Siebel Analytics (Oracle Business Intelligence) |
| Parent | Oracle Corporation (after 2006) |
Siebel Systems, Inc. () was a U.S.-based software enterprise that specialized in creating, marketing, and supporting customer relationship management (CRM) solutions, with Siebel CRM as its flagship product.
Established in 1993 by Thomas Siebel and Patricia House, the firm initially concentrated on sales force automation tools before broadening its scope to encompass the entire CRM sector. By the end of the 1990s, Siebel Systems had secured a leading position in the CRM industry, attaining a maximum market share of 45% by 2002.
On September 12, 2005, Oracle Corporation declared its acquisition of Siebel Systems for $5.8 billion. Currently, the "Siebel" name functions under Oracle as the company’s on-premises CRM platform, while Oracle delivers its cloud-based CRM through Oracle Advertising and Customer Experience (CX).
History
Starting as a provider of sales force automation software, Siebel Systems expanded its portfolio to include marketing and customer service applications within the CRM domain. Founded in 1993, the company experienced swift growth.
During the late 1990s CRM market surge, Fortune magazine recognized Siebel Systems as the fastest-growing U.S. company in 1999.
Thomas Siebel and Patricia House
Thomas Siebel gained early expertise in sales technologies at Oracle during the late 1980s, where co-founder Patricia House was also employed. After departing Oracle to establish a startup, Siebel was joined by House in 1992 to create what became Siebel Systems in 1993.
Key dates
- 1993: Foundation of Siebel Systems
- 1995: Introduction of Siebel Sales Enterprise focused on sales force automation
- 1995: Release of Siebel 2.0
- Launch of Siebel Customer Relationship Management and Siebel Sales Enterprise products
- 1996: Initial public offering (IPO)
- 1997: Debut of Siebel 3.0
- 1998: Launch of Siebel 98
- 1998: Acquisition of Scopus Technology, enhancing customer service and support capabilities
- 1999: Release of Siebel 99
- 2000: Introduction of Siebel 6 (also known as Siebel 2000); annual revenue surpasses $1 billion
- 2001: Rollout of Siebel 7.0, marking the first web-based edition
- 2002-2005: Sequential releases from Siebel versions 7.5 through 7.8
- 2006: Oracle completes acquisition of Siebel Systems for $5.85 billion
- Subsequent releases under Oracle include Oracle Siebel versions 8.0 to 22.0 (2007–2022)
- Development efforts extended to Oracle Business Intelligence products (previously known as Siebel Analytics)
- Growth into Oracle Sales Cloud, Oracle Fusion CRM, and Oracle CRM On Demand platforms
See also
External links
- Articles with short description
- Companies based in Redwood Shores, California
- Defunct computer companies based in California
- Oracle acquisitions
- Customer relationship management software companies
- Software companies established in 1977
- Software companies disestablished in 2006
- 1977 establishments in California
- 2006 disestablishments in California
- Business services companies established in 1977
- 2006 mergers and acquisitions
- Defunct software companies of the United States
- Companies formerly listed on the Nasdaq
- 1996 initial public offerings