Stephan H. Haeckel
Stephan H. (Steve) Haeckel | |
|---|---|
| Born | May 22, 1936 United States |
| Occupation | Management theorist |
| Years active | Until 2002 |
| Known for | Sense-and-respond organization concept |
Stephan H. (Steve) Haeckel (born May 22, 1936) is an American expert in management theory and formerly led Strategic Studies at IBM’s Advanced Business Institute. He is recognized for pioneering the idea of the sense-and-respond organization as a model for adaptive enterprises.
Life and career
Haeckel obtained a Bachelor of Science degree in engineering along with an MBA from Washington University in St. Louis. During his tenure at IBM, he held marketing executive roles across Europe and contributed to corporate staff functions. He concluded his career in 2002, retiring as Director of Strategic Studies at IBM's Advanced Business Institute.
His professional involvement included serving on the faculty of IBM’s Advanced Business Institute, being a founding participant of the Homeland Security Council within the American Management Association, and chairing the Marketing Science Institute.
Together with Richard L. Nolan, Haeckel introduced the sense-and-respond organizational framework in their 1993 Harvard Business Review publication titled "Managing by Wire."
The Sense & Respond Post-industrial managerial paradigm repository provides a collection of articles, essays, and case studies focused on the evolution, theoretical foundations, principles, and practical uses of Sense & Respond as a business strategy.
Selected publications
- Haeckel, Stephan H. Adaptive enterprise: Creating and leading sense-and-respond organizations. Harvard Business Press, 1999; reissued 2013.
- Notable Articles
- Haeckel, Stephan H., and Richard L. Nolan. "Managing by wire." Harvard Business Review 71.5 (1993): 122-132.
- Carbone, Lewis P., and Stephan H. Haeckel. "Engineering customer experiences." Marketing Management 3.3 (1994): 8-19.
- Haeckel, Stephan H. "About the nature and future of interactive marketing." Journal of Interactive Marketing 12.1 (1998): 63-71.
- Berry, Leonard L., Lewis P. Carbone, and Stephan H. Haeckel. "Managing the total customer experience." MIT Sloan Management Review, (2002).
- Haeckel, Stephan H. "Leading on demand businesses—Executives as architects." IBM Systems Journal 42 (3), 2003: 405–413.
- Haeckel, Stephan H. "Peripheral vision: Sensing and acting on weak signals: Making meaning out of apparent noise." Long Range Planning 37.2 (2004): 181-189.
External links
- Sense and Respond Managerial framework for adaptive enterprises at senseandrespond.com