TTEC

TTEC Holdings, Inc.

Company type	Public
Industry	Customer experience technology, business process outsourcing
Founded	1982 (1982)
Founder	Kenneth D. Tuchman
Headquarters	Austin , United States
Area served	21 countries worldwide
Key people	Kenneth D. Tuchman (CEO)
Products	Customer experience technology and service solutions
Revenue	$2.208 billion USD (2024)
Number of employees	60000 (2024)
Website	ttec.com

TTEC Holdings, Inc.—previously known as TeleTech—is a U.S.-based enterprise specializing in customer experience technology and service solutions, with its headquarters located in Austin, Texas. Founded in 1982 by entrepreneur and CEO Kenneth D. Tuchman, TTEC maintains operations in 21 countries and employs around 60,000 individuals worldwide. In 2024, the company generated revenues totaling $2.208 billion USD, underscoring its prominent role in customer experience technologies, business process outsourcing, and offshore outsourcing services.

Establishment and initial expansion (1982–1996)

Kenneth D. Tuchman established TTEC, originally named TeleTech Holdings, Inc., in 1982. From 1986, the firm was headquartered in Sherman Oaks, California, and by 1995 had grown its call center footprint across several U.S. states. The company’s public offering in 1996 marked a pivotal moment, transitioning it into a publicly traded corporation and supporting further growth.

Global expansion and recent milestones (since 1997)

After going public, TTEC broadened its international reach by entering markets such as Scotland, Canada, Argentina, and Brazil in 1998. By 2001, it had extended operations to the Philippines. The acquisition of Direct Alliance occurred in 2006. In 2010, the company acquired an 80% interest in the management consulting firm Peppers & Rogers Group and expanded its presence into the Middle East region. By 2014, TTEC further solidified its European operations with a new location in Sofia, Bulgaria.

Acquisitions

TTEC has strategically enhanced its capabilities through various acquisitions, including:

• Faneuil (2022)
• Avtex (2021)
• VoiceFoundry (2020)
• Connextions (2017)
• Motif India Infotech (2017)
• Atelka (2016)
• rogenSi (2014)
• Sofica (2014)
• Technology Solutions Group, Inc. (2013)
• Guidon Performance Solutions (2012)
• iKnowtion (2012)
• eLoyalty Corporation’s integrated contact services division (2011)

These strategic purchases have expanded TTEC’s market penetration, broadened its product portfolio, and reinforced its leadership position within the global customer experience management sector.

Products and services

TTEC’s operations are divided into two primary business units: TTEC Digital and TTEC Engage. In 2022, the company provided services across 21 nations—including the United States, Australia, Brazil, Canada, Germany, India, Mexico, the Philippines, Singapore, South Africa, and the United Kingdom—supporting a diverse international client base.

Awards and recognition

• In 2021, Forbes honored TTEC as one of the World's Top Female Friendly Companies in recognition of its dedication to diversity and inclusive leadership practices.