Transcom
| Company type | Private (after acquisition) |
|---|---|
| Industry | Outsourcing, Customer service, Sales, Technical assistance, Debt collection |
| Headquarters | Stockholm , Sweden |
Area served | Europe, Americas, Asia, North Africa |
Key people | Brian Johnson (President and CEO) |
| Products | Customer service, Sales, Technical assistance, Debt collection |
Number of employees | 29,000 |
| Parent | Altor Equity Partners |
Transcom WorldWide AB is a Sweden-based outsourcing firm that focuses on customer service, sales, technical assistance, and debt collection through a combination of contact centers and remote workforce.
With operations spanning Europe, the Americas, Asia, and North Africa, Transcom employs 29,000 professionals dedicated to customer experience. The company manages 50 contact centers distributed across 21 countries and offers services in 33 different languages to global brands across diverse industries.
In December 2016, Altor Equity Partners, a private equity investor, initiated a public cash bid for Transcom shares, ultimately acquiring more than 98% by March 2017. Following this acquisition, Transcom was removed from Nasdaq Stockholm in April 2017 as Altor proceeded with compulsory redemption of the remaining shares.
History
In August 2007, Transcom expanded its operations by purchasing NuComm International for CAD$90 million. The acquisition included retaining NuComm’s founder and CEO, Réal Bergevin.
Transcom currently operates in 21 countries such as Egypt, Canada, Germany, Italy, the Netherlands, the Philippines, Spain, Sweden, the United Kingdom, and the United States.
In December 2021, the company revealed plans to open a new call center in Greenville, South Carolina. This facility spans 33,000 square feet and is projected to generate at least 450 employment opportunities.
On March 25, 2024, Brian Johnson was named president and chief executive officer of Transcom.