Vitalyst
| Company type | Private |
|---|---|
| Industry | Technology support services |
| Founded | 1992 |
| Founder | Jeffrey Becker |
| Headquarters | Bala Cynwyd, Pennsylvania , United States |
Area served | United States |
| Products | Technology support, client education, change management services |
| Parent | Alithya |
| Website | www |
Vitalyst, previously known as PC Helps, is a company focused on technology support services with expertise in client education and facilitating change management.
Overview
Based in Bala Cynwyd, Pennsylvania, with an additional call center located in Cleveland, Ohio, Vitalyst provides both online assistance and in-person training for software products from Microsoft, Apple, and other vendors. Its IT support extends to technology transition projects for government organizations including the Federal Aviation Administration, the United States Department of Transportation, and the U.S. Securities and Exchange Commission.
The organization delivers support for applications and devices, covering software and hardware across multiple platforms.
History
Established in 1992 under the name PC Helps by Jeffrey Becker while pursuing his master's degree at the Kellogg School of Management, the company experienced swift growth. By 1999, it was serving more than 800,000 users, counting major corporations such as PepsiCo, Pitney Bowes, and Campbell Soups among its clientele. In September 2005, PC Helps was purchased by private equity firms GI Partners and Celerity Partners, with financial backing from D.B. Zwirn. The company adopted the name Vitalyst on January 15, 2014.
By the end of 2017, Vitalyst earned Microsoft Gold Partner certification. In February 2022, ownership transferred when Baird Capital sold Vitalyst to Alithya for roughly $50.2 million.