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Vivint

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Vivint Smart Home, Inc.
Company typeSubsidiary
Template:NYSE was (2020–2023)
IndustrySecurity systems, fire detection, home automation
Founded1997; 29 years ago (1997) (originally APX Alarm Security Solutions)
Founder
HeadquartersProvo, Utah,
United States
Key people
  • Rasesh Patel, David Porter
RevenueIncreaseTemplate:US$ (2022)
IncreaseTemplate:US$ (2022)
IncreaseTemplate:US$ (2022)
Total equityDecreaseTemplate:US$ (2022)
Number of employees
12,000 (2022)
ParentNRG Energy
Websitevivint.com
Footnotes / references
Financial data as of December 31, 2022.
References:[1]

Vivint Smart Home, Inc. operates out of Provo, Utah and specializes in manufacturing smart home and security solutions. Its portfolio encompasses devices such as cameras, locks, safety sensors, thermostats, and lighting systems, complemented by monitoring and installation services. The company is owned by NRG Energy, which purchased Vivint in 2022 for $2.8 billion.

By 2024, Vivint served more than two million customers across the United States and oversaw the management of approximately 27 million connected devices.[2]

History

APX Alarm Security Solutions was founded in 1999 in Lehi, Utah by Keith Nellesen and Todd Pedersen.[3][4] Initially focused on selling and installing security equipment,[3] the company rebranded as Vivint in February 2011.[3][5] In November 2012, Vivint was acquired by The Blackstone Group.[6]

In addition to its core offerings, Vivint launched a solar energy division known as Vivint Solar in 2011.[7] This solar unit went public in October 2014 before being acquired by Sunrun.[8][9]

Todd Pedersen, former CEO of Vivint, featured on the television program Undercover Boss aired by CBS in February 2015.[10]

Vivint became a publicly listed company on the New York Stock Exchange in January 2020 following its merger with the special-purpose acquisition company Mosaic Acquisition Corp.[11]

In December of 2022, Houston-based energy firm NRG Energy announced its acquisition of Vivint for $2.8 billion.[12]

Products and services

Vivint provides a range of home security solutions, such as smart thermostats, doorbell cameras, indoor surveillance devices, and lighting system integrations. In 2019, the company expanded its offerings to include outdoor security cameras and vehicle protection products.

In 2017, Vivint formed a collaboration with Airbnb, enabling hosts to connect their Airbnb accounts with Vivint's security systems. The following year, Vivint partnered with Google to incorporate two Google Home Mini units into its starter packages, encouraging users to adopt voice-controlled smart home management.

Philanthropy

In February 2014, Vivint contributed $1 million to Utah Valley University, complemented by an additional $1 million from the company's CEO, aimed at creating a professional sales curriculum and establishing a Smart Lab dedicated to marketing research.

By 2015, Vivint had become the official safety sponsor of Autism Speaks. Between 2015 and 2023, the company secured naming rights for the Utah Jazz's home venue, now known as Vivint Arena. In April 2018, Vivint introduced a sensory room within the arena designed specifically for children on the autism spectrum.

In 2023, through its Vivint Gives Back initiative, employees collaborated with the Granite Education Foundation to assemble and distribute 40,000 meal kits for children in need.

Reception

In the 2017 J.D. Power Home Security Satisfaction Study, Vivint achieved the top ranking for "Highest in Home Security Customer Satisfaction" among competing home security brands. By 2020, the same study placed Vivint in second position, trailing only AT&T Digital Life.

Before its acquisition by NRG, Vivint resolved legal disputes with several states including Arkansas, Oregon, Ohio, and Nebraska. Additionally, the company faced two class-action lawsuits alleging breaches of the Telephone Consumer Protection Act of 1991. Vivint also settled a $100,000 claim related to door-to-door sales practices in Wyoming. In 2017, a civil settlement was reached with the Attorney General of Pennsylvania concerning similar issues. In 2018, ADT and Vivint settled for $10 million following allegations that Vivint representatives misled nearly a thousand customers into agreements. ADT also pursued an investigation at the International Trade Commission regarding attempts to block imports of Vivint systems.

In May 2021, Vivint incurred a $20 million penalty for infringing the Fair Credit Reporting Act under the provisions of the Federal Trade Commission Act of 1914. The violation involved sales agents using individuals' names and identities without permission to circumvent credit checks on prospective customers. Subsequently, Vivint transferred these debts to collection agencies, contravening the FTC's Red Flags Rule.

Towards the end of 2021, CPI Security accused Vivint sales personnel of employing deceptive methods to poach CPI’s clientele, including falsely asserting that Vivint had acquired CPI. In March 2022, following allegations from the Arizona Attorney General regarding misleading marketing tactics—such as false claims about service ownership changes and unauthorized contract extensions—Vivint agreed to pay $400,000 in fines and restitution.

Recognition from industry publications has been notable: Newsweek included Vivint on its Most Loved Workplace list in 2022, featured it among America’s Best Customer Service in 2024, and listed it on the 2025 Excellence List. Forbes Home honored Vivint as the Best Home Security Company for both 2022 and 2024 and named it Best for Custom Smart Home Integration in 2024. Meanwhile, CNET acknowledged Vivint in its 2022 Awards and recognized it as the Best professional security system with a build-as-you-go model in 2024.

PC Magazine awarded Vivint as a Best Smart Home Security System in 2022 and again highlighted it among The Best Smart Home Security Systems and top professional home monitoring solutions for 2024. Additionally, Utah Business recognized Vivint employees with multiple accolades including a 2023 "30 Women to Watch," a 2023 HR Achievement award, a 2025 "40 Under 40" honor, and a Social Media Marketing award in Marketing and Communications for 2025.

See also

References

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External links

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