Zoom Systems
| Company type | Private |
|---|---|
| Industry | Automated retail, Technology |
| Predecessor | New Zoom, Inc. |
| Founded | 2002 |
| Founder | Gower Smith |
| Headquarters | San Francisco , United States |
Area served | United States, Europe, Japan |
| Products | Automated retail outlets (ZoomShops), consumer electronics, beauty products, wireless accessories, personal wellness items |
| Parent | Swyft, Inc |
| Website | www |
ZoomSystems focuses on the creation, technological development, and operation of automated retail outlets.[1] The company’s platform powers self-service retail locations known as ZoomShops, which are situated in venues such as airports, shopping centers, military installations, and retail environments.
ZoomSystems provides a comprehensive suite of services including site acquisition, supply chain coordination, inventory and financial account oversight, creative design solutions, and project coordination. Collaborating with prominent brands, the company has successfully launched over 1,000 ZoomShops across the United States, Europe, and Japan. Notable partners encompass Best Buy, Apple, Macy's, Proactiv Solution, Procter & Gamble, and Max Wellness.[2]
The merchandise available includes consumer electronics, beauty products, wireless accessories, and personal wellness items.
The company’s headquarters are located in San Francisco, California.
History
Established in 2002 by serial entrepreneur Gower Smith, ZoomSystems (formerly New Zoom, Inc.) developed robotic vending kiosks following extensive research and development efforts. By 2004, it had formed a partnership with Sanyo to engineer automated dispensing hardware alongside proprietary software tailored for ZoomShops. Customers make purchases using a touch screen interface; subsequently, a robotic arm retrieves the selected product and completes the payment transaction.[3]
Each ZoomShop functions on a networked platform with Internet connectivity.
In October 2006, ZoomSystems collaborated with Federated Department Stores to pilot more than 100 ZoomShops within Macy's stores.[4] After the trial phase, Macy's expanded the deployment of e-Spot ZoomShops as substitutes for traditional Electronics departments in over 400 outlets.[5] Additionally, more than 100 Best Buy Express ZoomShops were launched across airports and shopping malls nationwide featuring Apple products and other electronic brands.
In 2007, Deloitte recognized ZoomSystems as Silicon Valley’s second fastest-growing company based on audited financial data spanning five years. The company sustained revenue growth through the subsequent five years. Founder Gower Smith resigned as CEO in 2011 and later co-founded Swyft, Inc in 2013.
In September 2015, ZoomSystems sought Chapter 11 bankruptcy protection in San Francisco.[6] The firm reemerged from bankruptcy proceedings in December 2015 under new ownership and financing arrangements. Subsequently, in November 2017, Swyft, Inc acquired ZoomSystems.
See also
External links
- Official ZoomSystems site
- The New York Times – Trends in retail shopping
- Minneapolis Business Journal – ZoomSystems' expansion into Best Buy's hometown
- Specialty Retail – Profile of the company
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