InfoCision Management Corporation
| Company type | Private |
|---|---|
| Industry | Call center, Telemarketing |
| Founded | 1982 |
| Founder | Gary Taylor |
| Headquarters | Bath Township, Ohio , United States |
Area served | United States |
Key people | Craig Taylor (CEO), Gary Taylor (Chairman) |
| Products | Call center services, telefundraising, direct mail and bulk fulfillment services |
Number of employees | 4000+ |
| Website | www |
InfoCision Management Corporation is a privately held call center enterprise headquartered in Bath Township, Ohio, close to Akron. Ranking as the second-largest teleservice provider within the United States, the company operates 30 call centers distributed over 12 facilities located in Ohio, West Virginia, and Pennsylvania, employing a workforce exceeding 4,000 individuals.
The company was established in 1982 by Gary Taylor from his residence in Akron. Initially, InfoCision focused on managing telefundraising initiatives as a marketing consultancy before launching its inaugural call center in 1985. In 2004, Taylor moved from his role as CEO to assume the position of chairman. Following an investigation by the Ohio Attorney General in 2012 concerning alleged breaches of charitable solicitation regulations, InfoCision resolved the matter by paying $75,000 and committing to adhere to applicable state laws. Subsequently, later that same year, Craig Taylor, son of Gary Taylor, was appointed as CEO.
InfoCision caters to both business and nonprofit sectors with expertise in customer acquisition and retention, fundraising efforts, and volunteer mobilization. The organization is segmented into nine divisions that encompass financial services, telecommunications, media, consumer and business services, along with nonprofit and political fundraising. In addition to operating call centers, InfoCision provides direct mail and bulk fulfillment services featuring on-demand variable data printing technology to efficiently produce tailored marketing communications. Telefundraisers also coordinate volunteers who distribute preprinted solicitation letters for nonprofit organizations such as March of Dimes and the American Cancer Society.