Luggage Free
| Company type | Private |
|---|---|
| Industry | Shipping |
| Founded | 2001 |
| Founder | Eric Mautner |
| Headquarters | New York City , United States |
Key people | Jeff Boyd (President) |
| Products | Luggage shipping services |
Luggage Free is a privately held shipping firm that focuses on delivering baggage globally. Established in 2001 by Eric Mautner, the company operates out of New York City. The current president is Jeff Boyd.
History
Founded in 2003, Luggage Free emerged as a solution to stringent federal airport baggage screening requirements and widespread dissatisfaction with airline baggage services. Between 2004 and 2007, the company saw its shipment volume double annually, reaching close to 40,000 shipments in 2007.
Decline
The economic recession of 2008 led to a decline in travel and an increase in carry-on luggage usage, which slowed the company's expansion. Nevertheless, by 2011, as traveler numbers climbed and incidents of mishandled baggage increased, shipment volumes were approaching levels seen before 2008.
Operation
Luggage Free utilizes a network of agents who collect luggage directly from customers' locations and secure it using plastic wrap for protection. Shipping costs are calculated according to the weight of the baggage.