8x8

8x8, Inc.

Company type	Public
Industry	Cloud communications, Voice over IP
Predecessor	Integrated Information Technology, Inc. (IIT)
Founded	1987 (1987)
Founder	Chi-Shin Wang, Y. W. Sing
Headquarters	Campbell , United States
Area served	United States, United Kingdom, Romania, Australia, Singapore, Portugal
Products	Voice over IP solutions, cloud-hosted voice, contact center, video conferencing, mobile and integrated communication services
Website	www.8x8.com

8x8, Inc. is a US-based company specializing in Voice over IP solutions, providing cloud-hosted voice, contact center, video conferencing, mobile, and integrated communication services tailored for businesses. Since 2018, 8x8 has been overseeing the development of Jitsi.

History

Established in 1987 by entrepreneurs Chi-Shin Wang and Y. W. Sing under the name Integrated Information Technology, Inc. (IIT), the firm initially concentrated on designing integrated circuits, manufacturing math coprocessors and graphics accelerator cards for personal computers. It subsequently rebranded as 8x8 and transitioned its focus toward videoconferencing technology.

The company launched its initial public offering on the NASDAQ in 1997, shifted to the NYSE in 2017 trading under the symbol EGHT, and then returned to Nasdaq in November 2022. To enhance its VoIP infrastructure and server capabilities, 8x8 acquired Odisei and U|Force in 1999. In March 2000, it adopted the name Netergy Networks to concentrate solely on VoIP services but reverted to the 8x8 brand by July 2001.

In 2003, 8x8 introduced a videophone service and expanded its user base significantly in 2007 by acquiring approximately 200,000 customers from the defunct startup SunRocket. The purchase of Jitsi in 2018 further augmented its cloud communication offerings.

With headquarters located in Campbell, California, and operations spanning the United States, United Kingdom, Romania, Australia, Singapore, and Portugal, 8x8 remains dedicated to delivering cloud-based unified communication solutions aimed at enterprises.

Acquisitions

Beginning in 2010, 8x8 adopted a growth strategy centered on acquisitions to broaden its product range and extend its global reach. Notable purchases include Central Host (2010), Zerigo (2011), and Contactual (2011), which enhanced its cloud service portfolio and hosted contact center capabilities. The acquisition of UK-based Voicenet in 2013 bolstered its presence across European markets.

In May 2015, 8x8 acquired DXI Ltd., a UK cloud contact center solutions firm, for $26 million paid in cash and stock. Concurrently, it purchased MarianaIQ to improve AI-driven employee and customer experience solutions. The following month saw further expansion with the acquisition of Quality Software Corp. and associated entities.

The company's growth continued with the October 2018 acquisition of Jitsi from Atlassian, an open-source video conferencing platform that strengthened its unified communications suite. In July 2019, it expanded into Asia by acquiring Wavecell, a Singaporean CPaaS provider.

January 2020 marked the addition of Finnish startup callstats.io—a SaaS platform specializing in call quality monitoring for WebRTC applications—enhancing analytics capabilities. Most recently, in December 2021, 8x8 announced the acquisition of Fuze, a prominent CCaaS enterprise provider; this deal was completed in January 2022, further cementing its leadership in the contact center sector.

These strategic acquisitions underscore 8x8’s commitment to broadening its product lineup, growing market share, and harnessing technological innovation to drive sustained expansion.

See also

Among its competitors in the industry are:

• Dialpad Meetings
• GoTo Meeting
• LogMeIn
• Nextiva
• RingCentral
• Vonage
• Zoom Communications